Open a Protected Email in MS Outlook for Mac

Procedure to access email protected using "Do Not Forward"

NOTE: If you haven’t signed in Microsoft Office with your account, the protected message will be displayed as below. Please sign in Microsoft Office with your account in order to read the message.
mac forwarding 01

  1. When you receive protected email, Outlook displays it with an icon mac forwarding 02
  2. In the Reading pane, you will see a message “Your credentials must be verified before you can access the message.”.

    mac forwarding 03

  3. Double click the protected message from the message list in Outlook to open it in a new window. The protected message will be shown in a new window as below:

    A sample email protected by “Do Not Forward”

    mac forwarding 04

  4. A header message will appear at the top specifying the permission of the protected message. You can click “View Permission” to check the permission granted.

    mac forwarding 05

    mac forwarding 06

  5. If an email contains an attachment with file name extension ending with .ppdf/.pjpg/.ppng/.pgif/.ptxt/.pfile, the RMS sharing application is required to access the attachment. Please refer to the procedure here.


Multi-Factor Authentication

February 2024
February 2024

Mandatory for all staff accounts

May 2024
May 2024

Mandatory for all student accounts