NOTE: If you haven’t signed in Microsoft Office with your @hku.hk account, the protected message will be displayed as below. Please sign in Microsoft Office with your @hku.hk account in order to read the message.

1. When you receive protected email, Outlook displays it with an icon . 
2. In the Reading pane, you will see a message “Your credentials must be verified before you can access the message.”.

   

3. Double click the protected message from the message list in Outlook to open it in a new window. The protected message will be shown in a new window as below:

   A sample email protected by “Do Not Forward”

   

4. A header message will appear at the top specifying the permission of the protected message. You can click “View Permission” to check the permission granted.

   

   

5. If an email contains an attachment with file name extension ending with .ppdf/.pjpg/.ppng/.pgif/.ptxt/.pfile, the RMS sharing application is required to access the attachment. Please refer to the procedure here.