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Self-learning Tutorials

…facilities in Central Classrooms 5. Training Material on IP Telephony and Video Conferencing Services Introduction to IP Telephony and Video Conferencing Services 6. HKU Portal HKU Portal with 2FA Protection…

Information Technology Services Guide

…Issue Reporting Form WiFi Issue Reporting Form Self-Service Report Self-Service Report Live Chat Live Chat Email Email – ithelp@hku.hk Hotline Hotline – 3917 0123 Chatbot Chatbot Opening hours Policies and…

User guide on ServiceNow Mobile App

…Enter Additional Comment My Assessments & Surveys 1. Installation of ServiceNow Mobile App Search “servicenow”, and then select and install the ServiceNow app. After installation, open the ServcieNow app. Enter…

Service Desk

…WiFi Issue Reporting Form Self-Service Report Self-Service Report Live Chat Live Chat Email Email – ithelp@hku.hk Hotline Hotline – 3917 0123 Chatbot Chatbot LES Support Immediate support and assistance to…

Service Desk

Service Desk

…by professional officers of respective teams under ITS. Available channels are: WiFi Issue Reporting Form WiFi Issue Reporting Form Self-Service Report Self-Service Report Live Chat Live Chat Email Email –…

Latest News

     

    MFA

    Multi-Factor Authentication

    February 2024
    February 2024

    Mandatory for all staff accounts

    May 2024
    May 2024

    Mandatory for all student accounts