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Information Technology Services Guide

…Issue Reporting Form WiFi Issue Reporting Form Self-Service Report Self-Service Report Live Chat Live Chat Email Email – ithelp@hku.hk Hotline Hotline – 3917 0123 Chatbot Chatbot Opening hours Policies and…

User guide on ServiceNow Mobile App

…Enter Additional Comment My Assessments & Surveys 1. Installation of ServiceNow Mobile App Search “servicenow”, and then select and install the ServiceNow app. After installation, open the ServcieNow app. Enter…

Cloud Data Research Archive (CDRA) Storage Service

…is subsequently migrated, as indicated above). References on Research Data Management Policy on the Management of Research Data and Records from Research Services, Registry Research Data Services from University Libraries…

Service Desk

…WiFi Issue Reporting Form Self-Service Report Self-Service Report Live Chat Live Chat Email Email – ithelp@hku.hk Hotline Hotline – 3917 0123 Chatbot Chatbot LES Support Immediate support and assistance to…

Charging Rate for Cost-Recovery Services Offered by ITS

Services Charging Rate Application via General technical support service HK$400/hour for technician service CF76 Reservation of Video Collaboration Devices, Services and Application of Video Server Account See CF43a CF43 Request…

IT Services Consultative Advisory Meeting

IT Services Consultative Advisory Meeting (Advisory Body established by the Information Technology Services) I. Functions and Purpose To solicit user inputs for Information Technology Services related to the needs of…

Latest News

     

    MFA

    Multi-Factor Authentication

    February 2024
    February 2024

    Mandatory for all staff accounts

    May 2024
    May 2024

    Mandatory for all student accounts