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You receive a “ is locked for editing by ‘another user'” message when you try to modify a document in Windows SharePoint Services even though you are the user who previously opened the document

SYMPTOMS Consider the following scenario. In Microsoft Windows SharePoint Services, you connect to a document library. Then, you click Edit in ProgramName to open and modify a document in the…

User Guide on HKU Email/Calendar Service for Staff (HKUCC1)

User Guide on HKU Email/Calendar Service for Staff (HKUCC1) 1. Introduction The primary email service for staff is supported by a number of in-house systems running Microsoft Exchange (HKUCC1 or…

CF109 – HKU Authentication Service for Departmental Computer Application/System

Apply for using one of the following authentication protocols as Single Sign On (SSO) authentication OpenID Connect Security Assertion Markup Language (SAML) version 2.0 Authentication Service Central Authentication System (CAS)…

Integration of Microsoft Multi-Factor Authentication (MFA) for HKU VPN Service

We are pleased to announce the upcoming integration of Microsoft Multi-Factor Authentication (MFA) with our VPN services at HKU, effective from 23 August 2024. This initiative is part of our…

HKU ChatGPT Services Updates – Discover GPT-4o now

We are thrilled to introduce our new service, GPT-4o, which will be accessible to HKU students and staff in the upcoming semester at HKU ChatGPT. Starting from 31 August 2024,…

How to subscribe to ITS Cloud Service?

(A) VM subscription services The VM requestor shall fill in the following signNow request forms by following the Naming Standard to rename the request document. For details, please refer to…

CF44 – Audio Visual Support Services

Request for Audio Visual Support Services and On loan of audio visual equipment…

CF90 – Using Mobile Payment for Department Services

For department/faculties to register for using mobile payment for their own services

CF23 – Using the Service Request System

(For Registry, FEO, EO, Graduate School, CEDARS and MIU ONLY) Submit service requests in relation to the systems developed/supported by ITS…

Service Desk & User Engagement

User Engagement Service Desk Training…

Latest News

Exchange Online (EXO) Email new Rate Limit Policy for HKU members

Access to DeepSeek-R1 and DeepSeek-V3 on the HKU ChatGPT web app

New WiFi SSID "HKU-IoT" for Smart IoT Devices

Multi-Factor Authentication (MFA) Requirement for HKU Portal Access

Deadline for ordering VMware product licenses with current Site Licensing contract

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