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result of ITS user survey

Results of ITS User Survey 2021

…the 10 most important services are also ranked the 10 most satisfied services. Table 2: Ranking of the Most Important and the Most Satisfied Services Ranking Most Important Ranking Most…

Peer Assessment

…the assessment, you may wish to set the maximum number of uploaded files. Students can be allowed to self-evaluate by enabling the self-grade setting. If enabled, a student’s self-grade will…

Contact Us

Service Desk WiFi Issue Reporting Form WiFi Issue Reporting Form Self-Service Report Self-Service Report Live Chat Live Chat Email Email – ithelp@hku.hk Hotline Hotline – 3917 0123 Chatbot Chatbot Opening…

FAQ of SSQ Wi-Fi Installation

Eligibility for installation of HKU Wi-Fi services at Senior Staff Quarters (SSQ) 1. Who is eligible to have HKU Wi-Fi services installed at Senior Staff Quarter? All HKU senior staff…

chatbot

New Information Technology Servies Chatbot

…Chatbot, you can perform various IT services enquiries, thanks to its self-service capabilities. From password resets to software installations, ITS Chatbot will guide you through the process step-by-step. How to…

ITS Cloud Terms and Policies

…any Customer resulting in whole or in part from ITS Cloud’s exercise of its rights or unavailability of ITS Cloud services under any circumstances. (B) Service Level Agreement Service Level…

Other Types of Accounts

Other Types of Accounts

Some kinds of IT services require special accounts or proxy rights to access, e.g. High Performance Computing (HPC) facilities and functions under Manager Self Service of HKU Portal. CF101c –…

2FA

2-Factor Authentication (2FA)

…by 2FA for Access Outside Campus Network 2FA is required if the following HKU Portal applications are accessed outside campus network: Manager Self Service Student Information System FCSC (Financial Clearance…

Latest News

     

    MFA

    Multi-Factor Authentication

    February 2024
    February 2024

    Mandatory for all staff accounts

    May 2024
    May 2024

    Mandatory for all student accounts