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Peer Assessment

…you may wish to set the maximum number of uploaded files. Students can be allowed to self-evaluate by enabling the self-grade setting. If enabled, a student’s self-grade will be counted…

Contact Us

Service Desk WiFi Issue Reporting Form Self-Service Report Chatbot Email – ithelp@hku.hk Hotline – 3917 0123 Opening Hours: Mon – Fri: Sat: 9:00 am – 5:45 pm 9:00 am –…

result of ITS user survey

Results of ITS User Survey 2021

…the 10 most important services are also ranked the 10 most satisfied services. Table 2: Ranking of the Most Important and the Most Satisfied Services Ranking Most Important Ranking Most…

chatbot

New Information Technology Servies Chatbot

…Chatbot, you can perform various IT services enquiries, thanks to its self-service capabilities. From password resets to software installations, ITS Chatbot will guide you through the process step-by-step. How to…

FAQ of SSQ Wi-Fi Installation

Eligibility for installation of HKU Wi-Fi services at Senior Staff Quarters (SSQ) 1. Who is eligible to have HKU Wi-Fi services installed at Senior Staff Quarter? All HKU senior staff…

Permission Denied

…Top Search: Popular Searches HKUVPN VPN Master Registration graduate.hku.hk mfa self service 2FA Self services vpc email alias Find News Find Events and Training Find Opening hours Find Maintenance Schedule…

Other Types of Accounts

Other Types of Accounts

Some kinds of IT services require special accounts or proxy rights to access, e.g. High Performance Computing (HPC) facilities and functions under Manager Self Service of HKU Portal. CF101c –…

ITS Cloud Terms and Policies

…any Customer resulting in whole or in part from ITS Cloud’s exercise of its rights or unavailability of ITS Cloud services under any circumstances. (B) Service Level Agreement Service Level…

IP Phone

Teams Voice

ITS supports the central telephone service of the University with University-wide Teams Voice Adoption. Apart from the provision of a fixed line phone-set, the standard phone provisioning is based on…

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